A letter from Mary Ann Fitzgerald Voice of the Customer:
At Fresh Midwest, the health and well-being of our family of employees, customers and the communities we serve is our ultimate priority. It is our mission to make healthy living easy, especially in times like this.
The most stringent food safety protocols are at the core of our business. We appreciate the trust that each of you place in our hands when you place your order with Fresh Midwest to feed you and your families, and I assure you — we take this responsibility very seriously.
Our kitchens, warehouses, trucks, facilities and drivers adhere to the highest standards and protocols for food safety. As a longstanding practice, Fresh Midwest takes additional safety precautions beyond what you’d find in a typical food delivery provider. This means adhering to SQF 3. SQF 3 is the highest food safety standard in the world! In addition our facility adheres to USDA and HACCP standards including environmental swabbing, listeria testing, and so much more. Our staff has received stringent certifications in Food Safety & HACCP practices. We employ daily specialized cleaning and sanitizing protocols to further ensure our kitchens, equipment and trucks are safe.
Protecting Our Customers and Employees
In addition to following the CDC’s guidelines for frequent and thorough handwashing and disinfection, we’re conducting daily employee training to reinforce the stringent hygiene and personal wellness measures across our kitchens, distribution facilities and retail locations. We have provided protective wear for all food handlers within our organization and have enacted a strict policy at Fresh Midwest that requires any employee who feels unwell to stay home. These employees will also go through a rigorous vetting process before being allowed to return to work after illness.
We understand that a lot of people are feeling uneasy about leaving their homes right now, and the thought of going out to complete basic functions like grocery shopping can induce anxiety, especially around fresh food. Fresh Midwest is a solution for customers who value the convenience of having fresh local food delivered to their home. We’re focused on ensuring that we are prioritizing precautionary measures, including no-contact deliveries at your door to reduce exposure risks amid this current climate of heightened risk.
If you have any additional questions, our Customer Service team is available via email at email@example.com between 7 am to 9 pm CST, or by phone at 1-(800) 963-7125, Monday through Saturday.
Thank you for your business and trust in Fresh Midwest.
Mary Ann Fitzgerald,
Voice of the Customer